TERMS AND CONDITIONS

RACKLEY CONSULTING INC

Effective Date: January 22, 2026

By accessing this website, submitting payment, providing a digital signature, or engaging in services from RACKLEY CONSULTING INC (hereafter “the Provider”), you (“the Client”) agree to the following legally binding Terms & Conditions. These terms govern the use of our website, on-demand hardware sourcing, and professional consulting services.

1. Introduction & Definitions RACKLEY CONSULTING INC is a business entity based in Ohio, offering a hybrid of on-demand hardware procurement, technical repair, and professional IT consultancy.

  • “Service” refers to any technical setup, diagnostic, repair, strategy session, or digital resource.
  • “Hardware Sourcing” refers to the on-demand procurement of physical computer components from manufacturers for delivery to the Client.
  • “Booking Deposit” refers to the $100 Compulsory Booking Deposit for Professional Services.

2. Compulsory Consulting Fee & Service Fulfillment All new service requests and hardware inquiries require a $100 Compulsory Booking Deposit. This fee covers the administrative and technical time required to audit your request, check manufacturer availability, and prepare a custom quote. This fee is 100% non-refundable.

Service Delivery & Scheduling: All professional services are fulfilled via our integrated scheduling system. Upon payment, the Client is responsible for booking their session through the provided interface. A service is officially recorded as “Delivered and Fulfilled” once the scheduled session time has passed in our historical system log or communication record.

No-Show Policy: Because professional resources and staff time are allocated exclusively for your reserved appointment, any session missed without a minimum of 24-hour written notice is subject to our strict non-refundable policy. A “No-Show” status in our logs serves as definitive proof of service availability and resource allocation.

3. Scope of Hardware Sourcing & Logistics On-Demand Model: We facilitate hardware orders directly from manufacturers. We do not maintain a local inventory for all parts; availability is subject to market conditions. Fulfillment Tracking: We manage fulfillment through a direct-to-client manufacturer network. A unique internal tracking ID, manufacturer shipping reference, or procurement confirmation will be provided once the order is dispatched. Logistics Liability: Shipping and fulfillment are deemed to have commenced at the point of manufacturer procurement. Once an order is placed with a manufacturer on the Client’s behalf, the sale is considered fully executed. We are not responsible for delays caused by carriers or customs. Risk of loss passes to the Client upon delivery confirmation by the carrier.

4. Strict No-Refund Policy ❌ All payments made to RACKLEY CONSULTING INC are final. Because our work involves custom technical labor, proprietary strategy, and immediate hardware allocation from third-party vendors, we do not offer refunds for any reason, including:

  • Client “change of mind.”
  • Delays in hardware manufacturer shipping or supply chain disruptions.
  • Failure of the client to attend scheduled meetings or provide necessary access/info.
  • Dissatisfaction with technical outcomes that meet the agreed-upon scope.

5. Chargebacks, Disputes, & Fraud ⚠️ By submitting payment and providing a digital signature, you explicitly authorize the charge and waive your right to file a dispute or chargeback with your bank or card issuer. Breach of Contract: Any attempt to reverse a payment for services rendered or hardware procured is a breach of these terms. Evidence of Intent: In the event of a dispute, the Client agrees that the digital signature, associated timestamp, and historical communication or meeting logs from our systems shall serve as definitive and conclusive proof of service rendered, hardware procured, and cardholder intent. You will be held liable for any legal or administrative fees we incur during the defense of a fraudulent chargeback.

6. Eligibility, Results, & Jurisdiction We reserve the right to refuse service at our discretion. We provide technical tools and expert setup but do not guarantee specific business outcomes or income levels. This agreement is governed by the laws of the State of Ohio. Any legal actions must be filed in the courts located in Akron, OH.

7. Contact Questions regarding these terms should be sent to: 📧 connect@rackleycons.com