REFUND POLICY

Refund & Cancellation Policy – RACKLEY CONSULTING INC

Effective Date: January 22, 2026

1. Booking Deposits (Non-Refundable) To secure professional tech repair, IT consulting, or hardware procurement services, a $100 non-refundable booking deposit is required. This fee covers administrative intake, initial technical assessment, and procurement research labor which begins immediately upon payment. While this deposit is non-refundable, it may be applied toward the final balance of your specific service or hardware purchase at the Provider’s discretion.

2. Digital Services & Professional Labor All technical repair labor, strategy sessions, and IT consulting services are custom-tailored to the client and are considered fulfilled based on the following criteria:

  • Labor & Consulting: All sales are final once the technical session has been conducted or the scheduled time for the session has passed in our system logs.
  • No-Show Policy: If a client fails to attend a scheduled session without 24-hour notice, the service is considered rendered and the fee is non-refundable.
  • Digital Products: Ebooks and instructional resources are considered “consumed” upon delivery of the digital access link and are non-refundable.

3. Hardware Procurement & Fulfillment We facilitate on-demand hardware procurement through a direct-to-client manufacturer network.

  • Cancellations: Orders cannot be canceled or refunded once the procurement phase is finalized and the order is processed with the manufacturer/distributor.
  • Fulfillment Tracking: A unique internal tracking ID or manufacturer shipping reference is provided once the order is dispatched.
  • Damaged/Defective Goods: If hardware arrives damaged, you must notify us at connect@rackleycons.com within 3 calendar days of delivery with photographic evidence. We will facilitate a warranty claim or replacement through the manufacturer.
  • Returns: We do not accept returns for “change of mind.” Returns are only evaluated in cases of verified manufacturer error or hardware defect as determined by the manufacturer’s warranty.

4. Dispute Resolution & Chargeback Waiver RACKLEY CONSULTING INC values professional transparency. By submitting payment, the Client agrees to contact us at connect@rackleycons.com to seek a good-faith resolution before initiating a formal dispute with their financial institution. In the event of a chargeback, the Client acknowledges that our system logs, signed agreements, and procurement records serve as definitive proof of fulfillment. We reserve the right to recover all legal and administrative costs associated with defending a fraudulent or bad-faith dispute.

5. Client Responsibilities & Liability Clients are responsible for providing accurate shipping information. RACKLEY CONSULTING INC is not liable for packages confirmed as “Delivered” by the carrier to the address provided. For consulting and technical services, clients must provide necessary system access in a timely manner; delays caused by the client do not entitle the client to a refund of the booking deposit or service fee.

6. Legal Jurisdiction This policy is governed by the laws of the State of Ohio. By submitting your deposit or payment, you acknowledge and agree to these terms in their entirety.